TOHIHT — Delete Your Account
You can request deletion of your TOHIHT account and the personal data associated with it. Submitting a request does not delete anything immediately. We record your request and our team reviews it after verifying your identity.
What may be deleted
Eligible personal profile data you provided (for example your display name, bio, avatar, location preferences, and saved items) can be removed or de-identified once your request is approved and identity is verified.
What may be retained
Some records are kept for legitimate legal, financial, security, and anti-fraud reasons, even after account deletion. These include:
- Payment and transaction records (authorizations, captures, transfers, refunds).
- Dispute and chargeback records.
- Provider verification evidence and connected Stripe account references.
- Service request history and messages where needed for records.
Specific retention periods have not yet been finalized. Final retention timelines are a policy decision requiring founder approval before being published as a commitment.
Active obligations
If your account has active service requests, a held payment, an open dispute, a pending transfer or refund, or (for providers) a connected Stripe account, your request is routed for financial review first. Active payments are never automatically cancelled, captured, released, or refunded by this request.
How you receive confirmation
After we verify your identity, our team processes your request and records the outcome. If you have signed in, you can also see your request status here and in Account Settings.
Request account deletion
You do not need to be signed in. Provide the email on your account and, optionally, a note. We will verify identity before any action.
For any reason, you can also email support@tohiht.com.
TOHIHT · Account deletion is a review process. Your financial and service records are protected.